tk999 bd Privacy Policy

1 Introduction and Definitions

tk999 bd ("we", "our", "platform") takes the personal privacy of its members very seriously. This privacy policy is primarily written to inform you — that is, registered and unregistered users of our platform — about what types of information we collect, how we use it, and how your rights are upheld.

The meanings of several key terms used in this policy are as follows:

• Personal Information: Any information that can directly or indirectly identify you — such as your name, date of birth, mobile number, email address, or financial details.
• Processing: Any operation involving your information, including collection, storage, modification, use, or deletion.
• Service: The tk999 bd website, mobile app, and all related features.
• Member / User: Anyone who has registered on or is using the tk999 bd platform.

This policy operates alongside our Terms and Conditions and the two are to be read as complementary to each other. In the event of any conflict between the two, the provisions of this privacy policy will apply.

2 Information Collection

2.1 Information You Provide Directly

When you open an account on tk999 bd, log in, complete a deposit or withdrawal, or contact our support team, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Government-issued ID details required to verify your identity (such as a National ID card or passport)
• Payment method details — bKash, Nagad, Rocket, Upay, or bank account number
• Any messages or complaints you submit

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means. This includes:

• IP address and device identity (device model, operating system)
• Browser type and language settings
• Activity logs on the platform — which pages you visited and how long you stayed
• Game session data — bet amounts, win/loss history, features used
• Transaction time and amount details

2.3 Information Received from Third Parties

Where necessary for identity verification or fraud prevention, we may receive information about you from trusted third-party organisations. This information is used solely for identity confirmation and security purposes.

3 Purpose of Information Use

tk999 bd uses collected information only for the following legitimate purposes:

1. Account Management: To handle registration, login, identity verification, and account security.
2. Financial Transactions: To process deposits and withdrawals and to maintain transaction records.
3. Service Improvement: To review user experience and improve platform features and functionality.
4. Bonuses and Promotions: To provide bonus offers, promotional benefits, and VIP privileges based on your eligibility.
5. Support Services: To resolve your questions and issues via 24/7 live chat and email support.
6. Security and Fraud Prevention: To detect unusual activity and protect the security of the platform.
7. Legal Compliance: To comply with applicable laws and regulations and to fulfil requests from relevant authorities.
8. Communication: To send you important notices related to the service, policy changes, or security alerts.

We will never use your information for purposes beyond those listed above.

4 Sharing Information with Third Parties

tk999 bd does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in specific circumstances:

4.1 With Service Providers

Information is shared only to the extent necessary for payment processors (such as bKash, Nagad, Rocket, Upay, and bank transfer operators), identity verification agencies, and technology infrastructure providers to perform their functions. All such parties are required to process information in accordance with our instructions and to maintain confidentiality.

4.2 With Game Providers

Our game providers — including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe — may receive limited information to ensure an uninterrupted gaming experience. This information is not used beyond managing the game session.

4.3 For Legal Obligations

Necessary information may be provided to relevant authorities in response to a court order, a lawful request from an investigative body, or a legal obligation.

4.4 In Business Restructuring

In the event of a business merger, acquisition, or major restructuring, member information may be transferred to the new operating entity. Members will be notified in advance in such cases.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the tk999 bd website and app. Cookies are small text files stored in your browser that help improve your experience on the platform.

5.1 Types of Cookies

• Essential Cookies: Required for core platform functions — maintaining login sessions and verifying security.
• Functional Cookies: Remembering your preferences — such as language settings or your preferred game category.
• Analytics Cookies: Reviewing platform usage and understanding which features are used most.
• Security Cookies: To detect fraud and unauthorised access.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6 Data Retention and Security

6.1 Retention Period

Your personal information will be retained for as long as your account is active or as needed to provide the service. Even after an account is closed, information may be retained for a specified period to meet legal obligations, resolve disputes, or prevent fraud.

6.2 Technical Security

tk999 bd applies industry-standard security measures to keep your information safe:

• All data transmissions are secured through SSL encryption
• Sensitive information is stored in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Staff access to data is restricted through role-based access controls
• Automated alerts are in place for suspicious activity

6.3 In the Event of a Data Breach

If a data breach occurs and poses a high risk to your rights or interests, tk999 bd will notify you as quickly as possible and take the necessary protective measures.

7 Your Rights

As a member of tk999 bd, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In some cases you may request that processing of your information be temporarily limited.
• Right to Data Portability: You may request a copy of your information in a structured, readable format.
• Right to Object: You may object to your information being used for marketing purposes.

To exercise any of these rights, please contact our support team. After verifying your request, a response will be provided as quickly as possible, generally within 30 working days.

Your rights regarding control of your account and gaming activity are also described in detail in our Responsible Gaming Policy.

8 Protection of Minors

tk999 bd strictly prohibits account registration and use of the service by anyone under the age of 21. Our platform does not in any way target minors and does not knowingly collect their personal information.

If we learn that a person under the age of 21 has opened an account, that account will be closed immediately and the associated information will be permanently deleted.

Further information about the platform's social responsibility and protective initiatives can be found in our About tk999 bd section.

9 Policy Changes

tk999 bd reserves the right to revise this privacy policy from time to time. When changes take effect, the "Last Updated" date at the top of the policy will be updated.

For significant changes, we will endeavour to notify registered members in advance by email or through the platform. Continued use of the service after a change is made will be considered acceptance of the revised policy.

We strongly recommend that you review this page regularly and stay up to date with the terms of the service.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the tk999 bd support team through the following:

We give the highest priority to all privacy-related requests. A response is generally provided within 30 working days of receiving your request. For urgent security issues, please contact us via live chat.